Shipping, Returns & Local Pickup


SHIPPING 

DrinkNA orders are shipped within one business day after the order is placed. Our warehouse (aka “The NA Library”) is strategically centered in the United States which allows the majority of our orders to be delivered within three business days following shipment.

Shipping non-alcoholic beer is tricky because it is so heavy. We attempt to absorb a portion of each customer’s shipping costs by offering $12 flat rate shipping for orders between $25-$55, and $18 flat rate shipping for orders over $55.  After all, what good is a great selection of NA beer if you still have to pay ridiculous shipping costs? 

For orders under $25, shipping is calculated at checkout using pricing provided by UPS. The shipping rate will be based on the weight of the contents and destination of the package. 

DrinkNA was created to make non-alcoholic beer more accessible. We did this by aggregating a carefully curated selection of craft non-alcoholic beer in a single online store. However, we are not going to stop there. Our next step to increasing NA brew accessibility is to decrease the shipping costs for our NA community. We recognize the shipping cost problem in the industry and are actively reviewing options to lower the shipping costs for our customers. Until then, we want to thank you for your patience and continued support. 

Certain products ship directly from the brewer's location, and accordingly, may ship separately from the rest of your order.  Products shipped from the brewer's location will not be eligible for local pickup - see the product description for these local pickup/shipping limitations. 

Due to state regulations and other shipping limitations we do not currently ship to the following states: Georgia, Michigan, Mississippi, Kansas, Idaho, Nebraska, Hawaii, Alaska. We apologize for the inconvenience. 

REFUNDS

What good is a premium selection of non-alcoholic beer if it arrives damaged? Due to the fragile nature inherent with shipping liquids, we have carefully chosen our packaging processes and shipping partners in order to preserve the quality of all orders shipped by DrinkNA.

In the event that your product arrives damaged or does not meet your expectations, we ask that you take a picture and kindly email us at hello@drinkna.com. We will do our best to make it right.

LOCAL PICKUP

DrinkNA offers free local pickup for customers in Chicago, Illinois. At checkout, select the 'Local Pickup' option, and complete your order. Once your payment has been processed, you will receive an Order Confirmation via email.

Within 48 hours, you will receive a second email to let you know that your email is available for pickup. Customers should not attempt to pickup their order before receiving this email.

When prompted, orders can be picked up at Beautiful Rind located at 2211 N Milwaukee Avenue, Chicago, IL 60647 in Logan Square.

Pickup hours are between 12PM - 7PM on Tuesday through Sunday.

Customers will be asked to confirm their Order # to receive their order, so please keep your DrinkNA emails for reference.

Please note that the Beautiful Rind team does not have the ability to make changes to existing orders. Please contact hello@drinkna.com if you need to change your order or have any issues.